Natalia Clarke Counselling and Psychotherapy in Harefield, Uxbridge


Get in touch with a trained professional today

Telephone counselling is having access to a train professional at an arranged time, at your convenience with no worries about travel or extra costs. This form of counselling is suitable for a range of issues and either you would like to have a one-off phone call or a series of calls to work through your difficulties, I am here to help.

I am an experienced psychotherapist here to offer support, understanding and insight in a warm and sensitive manner.

Telephone Counselling Agreement

This document contains important information about my professional services and policies. Please read it carefully and let me know if you have any questions. When you confirm that all is clear and agreeable it will represent and confirm the services agreed between us.


The way psychotherapy works will depend on a personality type of a client and a therapist and presenting issues that you bring forward. It is difficult to predict the exact duration of treatment. Psychotherapy calls for an active effort on your part. In order for the therapy to be most successful, you will have to work on things we talk about both during our sessions and at home. Psychotherapy work is not limited to our time in sessions, it continues as you go about your daily activities, which means you might come to realisations or insights about your situation and necessary steps. We can then discuss it further in our next session.

My working approach is integrative, which means I use a variety of tools and approaches and will select the most appropriate ways of working with your personality type and presenting issues. I aim to work holistically looking at the whole situation from a mental, emotional, physical and spiritual points of view to aid the most healing and progression rather than focusing on symptoms in isolation. The core of the work is for you to take your time in a safe and comfortable environment to explore your feelings.

Psychotherapy can have benefits and risks. Since therapy often involves discussing unpleasant aspects of your life, you may experience uncomfortable feelings. On the other hand, psychotherapy has also been shown to have benefits for people who go through it. Research shows that it is a therapeutic relationship that helps people in the long-run rather than any specific interventions. Therapy often leads to better relationships, solutions to specific problems, and significant reductions in feelings of distress. But there are no guarantees of what you will experience.


I normally recommend clients commit to at least 6 sessions. During this time, you can decide how you feel about the process and have time to settle in and see some improvements. If counselling has begun, we can work together long-term (open-ended therapy) and I will usually schedule one 50-minute session per week at a time we agree on. With telephone counselling scheduled times can be flexible and weather a one-off telephone conversation or a series of calls.

Therapy is a mutual commitment and weekly consistent attendance is vital to the progress of the work and to honour therapeutic relationship between us. If you have questions about my procedures, we should discuss them whenever they arise. I work on a weekly basis and fortnightly attendance is only considered when a client is winding down and we begin working towards ending a therapy.


The fee agreed is currently £40.00 per 50 minute session.
I reserve the right to revise my fee at least once a year and will make every effort to inform you of any possible changes in advance. Fee is payable via PayPal prior to a session starting.
Sessions are scheduled on weekly basis and payments are to be made prior to our session via PayPal.

The way it will work in practice:
• You contact me with your initial query via email
• We do a short assessment to ensure I am the right therapist for you and that telephone counselling is a suitable form of counselling for you
• We arrange a specific time for you to call me. Telephone counselling sessions are strictly by appointment only. I will provide you with the landline or mobile number to call (your preference).
• Payment is made
• Session begins when you call me at the arranged time
• Sessions are 50 mins long and even if you telephone later than our scheduled time, the session will still end at the scheduled time
• If it becomes apparent during the call that you are under the influence of drugs or alcohol then the session will be terminated. You will be charged for the session


I can be contacted via email or via text on my mobile (please no WhatsApp or any other social media platform contact or invitation requests) if you need to cancel or reschedule your appointment, however, it is encouraged to discuss any holiday notice or possible absences in our sessions in advance. Please note that I require at least 24-hour notice for cancellations and longer if and where possible. Please note that I will not be available to discuss our work or any issues related to our sessions over the phone or by email in-between sessions. Maintaining professional boundary is important for both and is in service to your therapeutic journey. Please bring material into your next telephone session where we will pay necessary attention to a question/concern in hand.

Please note that I do not offer an emergency service. If you find yourself in emotional distress and unable to cope please call the Samaritans on 0345909090 or email [email protected] Alternatively contact your GP or visit your nearest A&E immediately.


A minimum of a week’s notice is required to ensure that there is an appropriate ending.


I will give you notice of any holidays/absences in advance and as soon as I know. I usually take a week off during Easter, a couple of weeks during summer (usually August) and time off over Christmas holidays.


All material discussed in our sessions together remains confidential, however, there might be an instance when I might feel obliged to contact your GP or another professional should I feel there is a presenting danger to yourself or others or where I feel there is a child or an adult safeguarding risk arising. These situations rarely occur and should this be the case I will make every effort to fully discuss it with you before taking any action.

My work is under supervision, which means I can discuss your case with my supervisor, who is also bound by confidentiality, therefore you identity will not be revealed.

I may take some short anonymised notes containing brief summary of our sessions if I feel it is needed, but I don’t do it all the time. Notes are kept in a secure place and no personal information is disclosed. The process is completely confidential.
By commencing counselling/psychotherapy you are deemed to agree to the above terms of working together.

©2019 Natalia Clarke is powered by WebHealer
Website Cookies   Privacy Policy   Admin Login